Privacy Policy

Privacy Policy Overview

Last Updated: January 2024

At Rift Flare Venetho Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

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Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and identification documents
• Reservation Information: Check-in/check-out dates, room preferences, special requests, and payment information
• Service Usage: Information about your use of hotel facilities, dining preferences, and spa services
• Website Data: IP address, browser type, device information, and website usage patterns
• Communication Records: Correspondence with our staff, feedback, and customer service interactions

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your reservations and hotel stays
• Providing personalized services and amenities
• Facilitating payment processing and billing
• Communicating with you about your stay and our services
• Improving our services and customer experience
• Marketing communications (with your consent)
• Compliance with legal and regulatory requirements
• Ensuring security and preventing fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in providing services (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Emergency Situations: To protect the safety and security of our guests and staff

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Staff training on data protection and privacy practices
• Secure payment processing systems

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain guest information for up to 7 years after your last stay for accounting and legal compliance purposes.

Your Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your information in a portable format

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. We use analytics tools to understand how visitors interact with our website and improve our online services.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

International Transfers

If you are visiting from outside Canada, please note that your information may be transferred to and processed in Canada, where our servers are located and our central database is operated. By using our services, you consent to such transfers.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the latest revision.